Term and Conditions

Welcome to Osprey Sale Store

Thank you for choosing Osprey Sale Store for your outdoor adventure needs. These Terms and Conditions govern your use of our website and services. By accessing our site and making purchases, you agree to be bound by these terms.

1. User Obligations and Responsibilities

Account Registration

While not required for purchases, you may choose to create an account with us. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized use of your account

Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to any part of our website
• Interfere with the proper functioning of our website
• Submit false or misleading information
• Use our products in ways that violate safety guidelines

Age Restrictions

You must be at least 18 years old to make purchases on our website, or have parental/guardian consent.

2. Products and Services Description

Product Information

We strive to provide accurate product descriptions, specifications, and images. However, we cannot guarantee that:

• Colors displayed on your screen exactly match product colors
• Product descriptions are entirely error-free
• Inventory information is always current

Product Availability

All products are subject to availability. We reserve the right to:

• Limit quantities available for purchase
• Discontinue products at any time
• Correct pricing errors that may occur

Intended Use

Our products are designed for specific outdoor activities as described. Users are responsible for:

• Selecting appropriate products for their intended activities
• Following all product usage and safety guidelines
• Using products within their designed capacity limits

3. Orders and Payment Terms

Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline. Order acceptance occurs when:

• We send an order confirmation email
• We process your payment
• We ship your order

Pricing and Payment

All prices are in US dollars unless otherwise stated. We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate payment information. We reserve the right to:

• Refuse or cancel orders for any reason
• Require additional verification before order fulfillment
• Correct pricing errors, even after order confirmation

Shipping

We process orders within 1-2 business days. Shipping options include:

• Standard Shipping: $12.95, delivered in 10-15 business days via DHL or FedEx
• Free Shipping: Available for orders over $50, delivered in 15-25 business days via EMS

We ship globally, excluding some remote areas and parts of Asia. Delivery times are estimates and not guaranteed.

Risk of Loss

All items purchased from our store are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

4. Returns and Exchanges

Return Policy

We accept returns and exchanges within 15 days of delivery. To be eligible:

• Items must be in original, unused condition
• All original tags and packaging must be intact
• Proof of purchase (order number) is required

Non-Returnable Items

The following items are final sale and cannot be returned:

• Hydration Packs (due to hygiene concerns)
• Any items showing signs of use, wear, or damage

Return Process

To initiate a return:

1. Contact our support team at [email protected] within 15 days
2. Receive return authorization and instructions
3. Package item securely with original packaging and tags
4. Ship to our returns center at: Osprey Sale Store Returns, 1016 Hinkle Lake Road, Boston, US 02199

Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Please note:

• Shipping costs are non-refundable unless the return is due to our error
• Refunds are issued to the original payment method
• Bank processing may take 5-10 additional business days

5. Intellectual Property

All content on this website, including but not limited to:

• Text, graphics, logos, and images
• Product descriptions and specifications
• Website design and layout

is the property of Osprey Sale Store or our content suppliers and protected by international copyright laws.

You may not:

• Reproduce, distribute, or modify any content without our express written permission
• Use our trademarks or logos without authorization
• Use any meta tags or other “hidden text” utilizing our name or trademarks

6. Limitation of Liability

Osprey Sale Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any products purchased through our website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website

Our total liability to you for all claims arising from these terms or your use of our website shall not exceed the amount you paid for products purchased through our website.

7. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the Commonwealth of Massachusetts.

Any dispute relating in any way to your use of our website or to products you purchase through us shall be submitted to confidential arbitration in Boston, Massachusetts, except that:

• To the extent you have violated or threatened to violate our intellectual property rights, we may seek injunctive relief in any state or federal court
• Claims may be brought in small claims court if they qualify

8. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes acceptance of those changes.

We will notify users of material changes via email or prominent notice on our website.

9. Contact Information

Thank you for choosing Osprey Sale Store. We’re committed to providing quality outdoor gear and excellent service for all your adventures.

© [Insert Year] Osprey Sale Store. All rights reserved.