Last Updated: [Insert Date]
Our Commitment to Adventurers
At Osprey Sale Store, we understand that your gear is essential for your adventures. Whether you’re scaling mountains with our 71-80L Packs or navigating city streets with our Technical Day Packs, we’re committed to ensuring you have the perfect equipment for every journey. Our streamlined shipping and returns process is designed with your adventurous lifestyle in mind.
Shipping Information
Order Processing
We process all orders within 1-2 business days from the time of purchase. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | Faster delivery with reliable tracking |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipment | EMS | Budget-friendly option for larger orders |
🌍 Shipping Areas: We ship globally, excluding some remote areas and parts of Asia. Please contact us if you’re unsure about delivery to your location.
Returns & Exchanges Policy
Timeframe for Returns
We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your gear is adventure-ready.
Return Conditions
To be eligible for return or exchange, your item must meet these conditions:
- Item must be in original, unused condition
- All original tags and packaging must be intact
- Item must be in resalable condition
- Proof of purchase (order number) is required
⚠️ Important: Non-Returnable Items
For hygiene and safety reasons, the following products are final sale and cannot be returned or exchanged:
- Hydration Packs (due to direct mouth contact and hygiene concerns)
- Any items showing signs of use, wear, or damage not present at shipment
This policy applies to all Hydration Packs regardless of condition.
Step-by-Step Return Process
1. Initiate Your Return Request
Contact our support team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2. Receive Return Authorization
Our team will review your request and provide a Return Authorization Number and shipping instructions within 1-2 business days.
3. Package Your Item
Securely package the item in its original packaging, including all tags and accessories. Include a copy of your order confirmation or the original packing slip.
4. Ship Your Return
Send the package to our returns center at:
Osprey Sale Store Returns1016 Hinkle Lake Road
Boston, US 02199
5. Processing
Once we receive your return, we’ll inspect the item and process your refund or exchange within 3-5 business days.
Return Request Template
Copy and paste the template below into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Osprey Sale Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Order Date]
Product Name: [Product Name and Size, e.g., 51-60L Packs, Backpacking Packs]
Reason for Return/Exchange: [Please specify reason]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Specify desired product and size]
[ ] Store credit
I confirm that the item is in its original condition with all tags and packaging intact.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Refund Information
Refund Processing Timeline
| Stage | Timeframe | Details |
|---|---|---|
| Refund Initiation | 3-5 business days | After we receive and inspect your return |
| Bank Processing | 5-10 business days | For refund to appear in your account |
| Total Timeline | 8-15 business days | From when we receive your return |
Refund Methods
Refunds will be issued to your original payment method:
- Credit/Debit Cards: Visa, MasterCard, JCB – refunded to original card
- PayPal: Refunded to your PayPal account
Note: Shipping costs are non-refundable unless the return is due to our error.
Exchange Process
For exchanges to a different product or size:
- Follow the same return process outlined above
- Clearly specify the desired exchange item in your return request
- We’ll ship the new item once we receive and process your return
- Any price differences will be refunded or charged accordingly
Need Assistance?
Our customer support team is here to help with any questions about shipping, returns, or exchanges:
- Email: [email protected]
- Response Time: 1-2 business days
- Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
We’re committed to ensuring you have the right gear for your adventures, with service that’s as reliable as our Osprey products.
Thank you for choosing Osprey Sale Store. We’re here to support every step of your journey, from selecting the perfect pack to ensuring your complete satisfaction.
© [Insert Year] Osprey Sale Store. All rights reserved.