Welcome to Osprey Sale Store’s FAQ section! We’re here to help make your shopping experience as smooth as possible. Below you’ll find answers to our most commonly asked questions about products, shipping, returns, and more.
🏔️ Product Information
What types of backpacks do you offer?
We specialize in premium backpacks for every adventure, including:
- 31-40L Packs, 41-50L Packs, 51-60L Packs, 61-70L Packs, 71-80L Packs, 80L+ Packs
- Backpacking Packs for extended trips
- Technical Day Packs for daily use and short excursions
- Specialized bags including Baseball Bags, Tennis Racket Bags, Duffel Bags, and Hydration Packs
- Luggage for travel enthusiasts
Are Osprey products authentic and high-quality?
Absolutely! We are an authorized Osprey retailer offering only genuine, premium-quality backpacks and gear. Each product is built to withstand the demands of outdoor adventures while providing comfort and durability.
How do I choose the right backpack size?
Consider your typical usage:
- Day trips & commuting: 31-40L packs or Technical Day Packs
- Weekend adventures: 41-50L packs
- Multi-day trips: 51-70L packs
- Extended expeditions: 71L+ packs or Backpacking Packs
🚚 Shipping & Delivery
Where do you ship?
We ship globally to most countries! However, we currently cannot deliver to some remote areas and parts of Asia. If you have questions about delivery to your specific location, please contact our support team.
What are your shipping options and timeframes?
We offer two shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx – delivered in 10-15 days after dispatch
- Free Shipping: Available for orders over $50 via EMS – delivered in 15-25 days after dispatch
How can I track my order?
Once your order ships, you’ll receive a tracking number via email that you can use to monitor your package’s journey to your doorstep.
Do you offer expedited shipping?
Currently, we offer Standard and Free Shipping options as described above. Our Standard Shipping with DHL/FedEx provides the fastest delivery timeframe of 10-15 days after dispatch.
💳 Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Absolutely! We use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.
Do you store my credit card information?
No, we do not store any credit card information on our servers. All payment data is handled by our secure payment processors.
🔄 Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of delivery. Items must be in original condition with all tags attached. We stand by our product quality but want you to be completely satisfied with your purchase.
How do I initiate a return?
Contact our support team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process.
Are there any items that cannot be returned?
For hygiene and safety reasons, used or damaged items cannot be returned. All returned products must be in their original, unused condition.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.
🌍 International Orders
Do you ship to my country?
We ship worldwide to most countries, excluding some remote areas and parts of Asia. If you’re unsure about delivery to your location, please email us before ordering.
Are there any additional fees for international orders?
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These fees are not included in your order total and are determined by your local customs office.
What if my package is held by customs?
If your package is held by customs, you’ll need to work directly with your local customs office to resolve any issues. We provide all necessary documentation to facilitate customs clearance.
Still Have Questions?
Our friendly customer support team is here to help! Contact us at:
Email: [email protected]
Address: 1016 Hinkle Lake Road, Boston, US 02199
We typically respond within 24 hours during business days.